Privacy policy

This policy explains what personal data Nezler Technologies LLP collects, why we collect it, who we share it with, how long we keep it and the rights you have. It is written to follow the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the rules made under it, and the Information Technology Act, 2000 and its rules.

1. Who we are and what this policy covers

Nezler Technologies LLP ("Nezler", "we", "us" or "our") is a digital marketing and web development agency. Our registered office is at Flat No. 302, Aadinath Apartment, A1 Wing, near Kendriya Vihar, Tamando, Badaraghunathpur, Bhubaneswar, Odisha 752054, India. For the personal data described in this policy, we are the Data Fiduciary, which means we decide why and how it is used.

This policy covers personal data we collect when you:

• visit nezlertech.com or one of our landing pages;
• send us an enquiry, request a quote or download a proposal;
• apply for a job or internship;
• call us or message us on WhatsApp; or
• work with us as a client, supplier or partner.

It does not cover personal data we handle on behalf of our clients, such as leads from campaigns we run for them (see section 13), or websites run by other organisations that we link to.

2. Personal data we collect

Enquiry and contact forms

• Name
• Phone number
• Email address (optional)
• Company name, city and website
• What your enquiry is about, and any message you write
• Marketing attribution details: UTM parameters, advertising click identifiers (Google's gclid, gbraid and wbraid, and Meta's fbclid), the first page you visited on our website, the page you sent the form from, the website that referred you, and the date and time of your enquiry

Quote requests and proposals

When you use our online quote tool, we store the details you enter, such as the services you choose, your requirements and the estimate shown, together with your contact details. We use them to prepare the proposal you download and to follow up with you.

Job and internship applications

When you apply through our careers page, we collect the details you enter in the application form, such as your name, phone number, email address, city and the role you are applying for, and the CV you upload with everything in it, such as your education, work history and skills. CVs are stored in Google Drive and application details in Google Sheets.

Please do not include sensitive details such as bank account numbers, identity document numbers, health information or photographs of identity documents in your CV.

Calls and WhatsApp messages

If you call us or message us on WhatsApp, we receive your phone number, your WhatsApp profile name (for messages) and the content of the conversation.

Clients, suppliers and partners

If you work with us, we collect the names and contact details of your team, billing details such as your business name, address and GST number, contracts, payment records, and the access details for accounts you share with us. When you pay online, your card, UPI or bank details are handled by the bank or payment gateway, not stored by us.

Data collected automatically

When you visit our website, the tools described in section 5 collect information such as your IP address, approximate location based on it, device type, operating system, browser, screen size, pages viewed, time spent, clicks, scrolling and mouse movement, the website that referred you, advertising click identifiers and cookie identifiers.

3. How we use your personal data

We use personal data to:

• reply to your enquiry by call, WhatsApp, SMS or email, and discuss your requirements;
• prepare quotes and proposals and follow up on them;
• deliver our services, manage the engagement, send invoices and collect payment;
• review job and internship applications and contact candidates;
• tell you about our services, offers and updates that relate to your enquiry, until you ask us to stop;
• measure which ads, keywords and pages bring enquiries, and improve our website and marketing;
• show our ads on Google, Facebook and Instagram to people who have visited our website;
• keep our website secure and prevent spam and misuse; and
• meet our legal, tax and accounting obligations and protect our legal rights.

We do not use your personal data for any purpose that is unrelated to these without telling you and, where required, asking for your consent.

4. Consent and the legal basis for using your data

• Consent. When you submit a form, request a quote or apply for a job, you agree to us using the details you provide for the purposes in this policy. A link to this policy is shown on our forms before you send them.
• Legitimate uses. The DPDP Act also allows personal data to be used without separate consent in limited cases, such as when you have voluntarily given it to us for a specific purpose, or when we must use it to comply with a law, court order or tax requirement.
• Withdrawing consent. You can withdraw your consent at any time by contacting us as described in section 16. Withdrawing consent is as easy as giving it. We will then stop using your data for that purpose and delete it, unless the law requires us to keep it. Withdrawal does not affect anything we did before it. If you withdraw consent that a service depends on, we may not be able to continue that service.

5. Cookies and tracking tools

Cookies are small files stored in your browser. Similar technologies include pixels, tags, scripts and browser storage. Our website uses the following tools, loaded through Google Tag Manager.

Our website also uses your browser's storage to keep your advertising click and UTM details during your visit, so they can be attached to your enquiry, and to remember that you have closed our cookie notice.

Your choices

• We show a cookie notice when you first visit our website.
• You can block or delete cookies in your browser settings, or browse in private mode.
• You can install Google's Analytics opt-out browser add-on to stop Google Analytics from collecting data about your visits.
• You can manage how Meta uses your activity for ads in the ad preferences section of your Facebook or Instagram settings.

Blocking cookies will not stop our website from working, but it may stop us from knowing which ad or page brought you to us.

6. Who we share your personal data with

We do not sell your personal data. We share it only with:

• Google: Google Sheets and Google Apps Script, where form submissions and quote details are stored; Google Drive, where CVs are stored; and Google Tag Manager, Google Analytics and Google Ads.
• Meta: Meta Pixel, for measuring and showing ads; and WhatsApp, when you message us or we message you.
• Microsoft: Microsoft Clarity.
• Our website hosting provider, which serves our website and may log IP addresses and requests.
• CRM, calling and messaging tools that we use to manage and follow up on enquiries.
• Our team, freelancers and partner offices, who need the data to respond to you or deliver services and who must keep it confidential.
• Professional advisers, such as accountants, auditors and lawyers.
• Banks and payment gateways, to process payments.
• Government bodies, courts, regulators or law enforcement agencies, when the law requires it or to protect our rights, safety or property.
• A buyer or successor, if our business is reorganised, merged or sold, who must continue to protect your data in line with this policy.

Service providers handle data under their own terms and privacy policies. We choose providers that use reasonable security safeguards.

7. Transfers outside India

Google, Meta, Microsoft and some of our other providers may store or process personal data on servers outside India. The DPDP Act allows this, except to countries or territories that the Government of India restricts by notification. We will follow any such restriction.

8. How long we keep your data

After that, we delete the data or anonymise it so that it no longer identifies you. We may keep data for longer only if the law requires it or it is needed for a legal claim. If you are hired, your application becomes part of your employment records.

9. How we protect your data

We use reasonable security safeguards to protect personal data from unauthorised access, loss or misuse. These include limiting access to people who need it, password protection and, where available, two-step verification on the accounts that store your data, and secure (HTTPS) connections on our website.

No method of sending or storing data online is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will inform the Data Protection Board of India and the people affected, as the law requires.

10. Your rights

Under the DPDP Act, you have the right to:

• Access: ask for a summary of the personal data we hold about you, how we use it, and who we have shared it with.
• Correction and updating: ask us to correct inaccurate or misleading data, complete incomplete data, and update your data.
• Erasure: ask us to delete your data when it is no longer needed for the purpose it was collected for, unless the law requires us to keep it.
• Withdraw consent: withdraw consent you have given, at any time.
• Grievance redressal: raise a complaint with our Grievance Officer and receive a response.
• Nominate: nominate another person to exercise your rights if you die or become unable to exercise them.

How to use your rights

Contact us as described in section 11. Tell us your name, the phone number or email address you used with us, and what you would like us to do. We may need to confirm your identity before we act on your request. We will respond within 30 days.

If you are not satisfied with our response, you may complain to the Data Protection Board of India after using our grievance process.

11. Grievance Officer

Our Grievance Officer handles questions, requests and complaints about personal data.

Grievance Officer: Bindu Sagar Baral, Nezler Technologies LLP
Email: info@nezlertech.com
Phone: +91 99373 42453
Post: The Grievance Officer, Nezler Technologies LLP, Flat No. 302, Aadinath Apartment, A1 Wing, near Kendriya Vihar, Tamando, Badaraghunathpur, Bhubaneswar, Odisha 752054, India

You can also write through our Contact page, mentioning that your message is a privacy request for the Grievance Officer.

We will acknowledge your request and resolve it within 30 days of receiving it.

12. Children

Our website and services are meant for businesses and adults. They are not directed at anyone under 18, and we do not knowingly collect personal data from children. Our job and internship applications are open only to people aged 18 or over. If you believe a child has given us personal data, please contact us and we will delete it.

13. Data we handle for our clients

When we build lead forms, landing pages, CRM or WhatsApp workflows, or run ad campaigns for a client, the leads and customer data collected belong to that client. The client is the Data Fiduciary for that data, and we handle it only on the client's instructions. If you submitted your details on a client's page, such as a real estate project landing page, please read that client's privacy policy and contact the client to use your rights. We will help the client respond.

14. Links to other websites

Our website links to other websites and platforms. Their owners handle personal data under their own privacy policies, and we are not responsible for them.

15. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make significant changes, we will make that clear on this page.

16. Contact us

For any question about this policy or your personal data, reach us through our Contact page, or send written notice to:

Nezler Technologies LLP
Flat No. 302, Aadinath Apartment, A1 Wing, near Kendriya Vihar, Tamando, Badaraghunathpur, Bhubaneswar, Odisha 752054, India
Phone: +91 99373 42453
WhatsApp: +91 84560 87333
Email: info@nezlertech.com